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(광주=브레이크뉴스) 이학수 기자=강기정 광주시장이 지난 12일 밤 자타가 공인하는 갈등해결사들을 만났다. 이들은 갈등을 푸는 열쇠말(키워드)로 ‘소통’을 꼽았다. 어떤 갈등이든 소통을 통한 ‘신뢰 회복’이 갈등해결의 출발점이라는 것이다.
광주시는 이날 오후 서구 마을공동체지원센터에서 ‘갈등에서 소통으로’를 주제로 마을활동가들과 간담회를 열었다.
이번 간담회는 지난해 강기정 시장이 광주마을활동가들의 축제의 장인 ‘광주공동체한마당’에서 “추후 다시 만나 활동가들의 현장 목소리를 듣겠다”고 약속한 데 따라 이뤄졌다.
이날 간담회에는 강 시장과 마을 갈등해결사로 활동하고 있는 마을분쟁해결지원센터의 소통방장, 주민화해지원인, 전문가조정인 등 20여명의 마을활동가들이 참석했다.
참석자들은 소통방을 통해 층간소음, 간접흡연 등 주민 갈등을 해결한 사례와 광주시정 갈등해결 사례를 공유하고, 지역사회 소통강화 방안에 대한 의견을 나눴다.
간담회는 소통방 갈등해결 우수사례로 ▲용산LH아파트 임대주택 내 주민 간 소통 활동 ▲효덕동 제일풍경채 아파트 내 소통의 날 운영 등 갈등예방프로그램 등이 소개됐다.
특히 이날 간담회에서는 광주시가 갈등해결사로 전면에 나서 중재한 사례들에 대한 참석자들의 관심이 집중됐다. ‘공개·투명·신속’ 3대 원칙 속에 7년간의 논란을 종식한 중앙공원1지구, 끝장토론 등 대화창구 마련을 통해 사회적 합의를 이끈 풍암호수, 자원회수시설 입지선정과 관련한 광주시와 5개 자치구의 소통·협력 사례 등에 대한 대화가 오갔다.
이 사례들은 시민들간 오해와 불신으로 극심한 갈등 상태에 있었지만 광주시의 ‘투명한 정보공개’, ‘끝장토론 등 다양한 방식의 대화창구’ 등의 대원칙 속에 신뢰를 회복하면서 문제가 풀린 사례로 꼽혔다.
용산LH아파트 ‘모행소’ 소통방을 운영하고 있는 박현선 전문조정인은 “갈등은 꼭 나쁜 것만은 아니다. 갈등이 생겼을 때 푸는 것이 더 중요하다”며 “간담회에 다양한 유형의 갈등이 소개됐는데, 어떤 갈등이든 만나서 대화하고, 이야기를 들으며 서로를 이해하는 순간 갈등은 풀린다”고 조언했다.
강기정 광주시장은 “광주 곳곳에서 갈등해결사로 역할을 하고 있는 마을활동가들과 대화하며 사람에 대한 이해를 배울 수 있었다”며 “소통을 통한 신뢰 회복만이 갈등해결의 출발점이다. 투명한 정보공개와 소통을 통해 서로 신뢰할 수 있는 지역공동체를 만들어가겠다”고 밝혔다.
광주시는 앞으로 지역 공동체들과 여성, 돌봄, 청년, 기후위기, 대자보(대중교통·자전거·보행)도시 등 다양한 주제로 간담회를 이어갈 계획이다.
한편 광주마을분쟁해결지원센터는 마을에서 발생하는 주민 간 갈등에 대해 주민에 의한 자율적‧창의적 해결을 지원함으로써 공동체 회복과 주민자치 활성화를 꾀하는 곳으로, 광주시와 5개 자치구에서 운영하고 있다.
마을분쟁해결지원센터가 운영하는 소통방은 이웃 간 발생하는 층간소음, 생활 누수, 반려동물, 흡연, 주차, 쓰레기 문제 등의 갈등을 대화와 타협을 통해 주민 스스로 해결하기 위해 조성된 화해 공간으로, 현재 광주에는 36개의 소통방이 운영되고 있다.
아래는 위 기사를 '구글 번역'으로 번역한 영문 기사의 [전문] 입니다. '구글번역'은 이해도를 높이기를 위해 노력하고 있습니다. 영문 번역에 오류가 있을 수 있음을 전제로 합니다. The following is [the full text] of the English article translated by 'Google Translate'. 'Google Translate' is working hard to improve understanding. It is assumed that there may be errors in the English translation.
“Communication is the key to resolving conflicts” Case sharing Mayor Kang Ki-jung and conflict resolvers, connected
Meeting with village activists on ‘From conflict to communication’… Empathy for communication room cases, promoting dialogue with local communities on women, care, climate crisis, and poster city
(Gwangju=Break News) Reporter Lee Hak-soo=Gwangju Mayor Kang Ki-jung met with self-proclaimed conflict resolvers on the night of the 12th. They chose ‘communication’ as the keyword for resolving conflicts. They said that ‘restoring trust’ through communication is the starting point for resolving any conflict.
Gwangju City held a meeting with village activists on the topic of ‘From conflict to communication’ at the Seo-gu Village Community Support Center in the afternoon of that day.
This meeting was held in accordance with Mayor Kang Ki-jung’s promise at the ‘Gwangju Community Festival’, a festival for Gwangju village activists, last year, that “we will meet again in the future and listen to the voices of activists on the ground.”
On this day, Mayor Kang and 20 village activists, including the village conflict resolution support center communication room leader, resident reconciliation supporter, and expert mediator, who are working as village conflict resolution agents, attended the meeting.
The participants shared cases of resolving resident conflicts such as noise between floors and secondhand smoke through the communication room, as well as cases of resolving conflicts in the Gwangju city government, and exchanged opinions on ways to strengthen communication in the local community.
The meeting introduced conflict prevention programs such as ▲ communication activities between residents in Yongsan LH apartment rental housing and ▲ operation of communication days in Hyodeok-dong Jeil Punggyeongchae apartment as excellent cases of conflict resolution through the communication room.
In particular, the participants' attention was focused on cases where Gwangju city took the lead as a conflict resolution agent and mediated. There was discussion about the Central Park District 1, which ended a seven-year controversy under the three principles of ‘openness, transparency, and speed’; Pungam Lake, which led to a social consensus through the establishment of dialogue channels such as the final discussion; and cases of communication and cooperation between Gwangju City and five autonomous districts regarding the selection of a site for a resource recovery facility.
These cases were considered cases where there was extreme conflict due to misunderstanding and distrust among citizens, but trust was restored through the principles of Gwangju City’s ‘transparent information disclosure’ and ‘various forms of dialogue channels such as the final discussion’, and the problems were resolved.
Park Hyeon-seon, a professional mediator who operates the Yongsan LH Apartment ‘Mohaengso’ communication room, said, “Conflict is not necessarily a bad thing. It is more important to resolve conflict when it arises,” and advised, “Various types of conflicts were introduced at the meeting, but no matter what the conflict, the moment we meet, talk, listen to each other, and understand each other, the conflict is resolved.”
Mayor Kang Ki-jung of Gwangju said, “I was able to learn to understand people by talking with community activists who are acting as conflict resolution agents in various parts of Gwangju,” and added, “Restoring trust through communication is the starting point for conflict resolution. We will create a local community where we can trust each other through transparent information disclosure and communication.”
In the future, Gwangju City plans to continue discussions with local communities on various topics such as women, care, youth, climate crisis, and poster (public transportation, bicycle, pedestrian) cities.
Meanwhile, the Gwangju Village Dispute Resolution Support Center is a place that seeks to restore communities and activate local autonomy by supporting autonomous and creative resolution of conflicts between residents that occur in villages. It is operated by Gwangju City and five autonomous districts.
The communication room operated by the Village Dispute Resolution Support Center is a reconciliation space created for residents to resolve conflicts between neighbors, such as noise between floors, water leaks, pets, smoking, parking, and trash issues, through dialogue and compromise. Currently, 36 communication rooms are in operation in Gwangju.
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